Oracle announced new AI agent capabilities embedded directly within Oracle Textura Payment Management Cloud Service. Available to all Textura subcontractors in the U.S., the integrated generative AI-powered assistant provides real-time, personalized support to get quick answers to common pay application questions and complete other required tasks.
Currently, organizations call Textura support 11,500 times per month, on average, to get answers to questions including payment timelines. The new AI agent capabilities help reduce the need for support and time spent navigating screens to find the status of a pay application, invoice, or how to use the system.
Subcontractors can simply type in the assistant “What is the status of my payment?” The assistant then would provide a contextualized response and subsequent actions. Once clicked, the assistant could note that the payment has not been released due to a lack of a signed compliance document and then provide the form for signing and submission.
