Trimble Revamps TMT Road Call for Commercial Vehicle Fleets

Trimble has revamped TMT Fleet Maintenance Road Call, Trimble’s full-service module for managing unexpected vehicle breakdown events. The updated TMT Road Call module transforms unforeseen maintenance management for commercial fleets, providing maintenance managers a modern, cloud-based event workflow directly within Trimble’s TMT Fleet Maintenance asset maintenance solution.

With TMT Road Call, carriers can now spot disabled vehicles, determine the best and closest service provider and generate repair orders within a single, map-based user experience. This saves carrier time and limits the need to manage multiple portals and systems. By combining Trimble’s commercial map visualization and fleet maintenance technology, TMT Road Call delivers fleets a workflow experience.

By integrating Trimble Places, Trimble’s database of over five million commercial locations, TMT Road Call accelerates the process of taking a vehicle from breakdown to back-on-the-road in a single, connected workflow.     

Trimble

TMT Road Call Features

• Identify disabled vehicles and locate best-fit service centers based on a live map-based interface, complete with Trimble’s map data and polygonal geofences. TMT Road Call provides access to an extensive network of connected service centers, towing providers, tire vendors, truck stops, dealers and internal shop locations with truck-safe and truck-legal routing available.
• Determine an approach for vehicle and driver based on vehicle status and predicted weather intelligence, available directly within the TMT Road Call map visualization.
• Initiate repair service requests electronically from within the TMT Fleet Maintenance workflow, eliminating the need to call a dealer or service center. Integrated Connected Maintenance service center locations include Travel Centers of America locations, Daimler Truck dealers and International Truck and IC bus dealers.
• Unlock the power of data from TMT Fleet Maintenance by integrating and overlaying vendor metrics such as repair count and vendor ratings on the map to uncover insights and make informed decisions.

Trimble“When a truck needs roadside assistance, it’s imperative to get the driver and truck back out on the road and moving again as quickly as possible,” said Brian Mulshine, senior director of product management at Trimble Transportation. “Trimble’s newly revamped TMT Road Call ensures that when road calls are needed, drivers receive timely, reliable support – helping them get back on their journey with minimal disruption. By leveraging Trimble technology, drivers are empowered with the tools they need to safely and efficiently navigate maintenance challenges.”    

Other features included in TMT Road Call are a case management system to log and record road call events, the capability to view equipment specifications, scheduled PMs, failed inspections and pending work, customizable statuses to track equipment updates, downtime measurements and API access for carriers to connect drivers and electronically submit a road call case.     

TMT Fleet Maintenance Road Call is available as an add-on for TMT Fleet Maintenance customers.